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How 111ok Handles Your Personal Information

This Privacy Policy explains what data we collect when you use your 111ok account, how we use it, and what rights you have over it. Access to our platform and the protections described here depend on your local law and eligible regions.

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111ok How 111ok Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or request deletion of your personal data, our support team handles privacy requests directly. You can reach us through live chat on the 111ok site, by email, or through the in-app help section on your mobile device. We aim to respond to all data-related requests as quickly as possible, subject to verification of your account identity.

Live Chat Start a chat session from your account dashboard on mobile or desktop. Confirm your account identity and we will handle your privacy request directly.
Email Support Send your data request by email with your registered account details. We use your account identity to verify and process any access or deletion request.
In-App Help Open the help section from the 111ok mobile browser or app view. Select account and privacy, then submit your request without leaving your phone.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We handle your data through four core practices: secure storage, controlled access, cookie transparency, and a clear retention policy. Each one is applied consistently across all account types, regardless of whether you deposit via bKash, Nagad, or Rocket.

Account Security Your account credentials are stored using industry-standard encryption. We use OTP verification at login to confirm device identity and prevent unauthorised access to your account.
Cookie Transparency We use cookies to track session activity and maintain your login state across mobile and desktop. You can clear or block cookies through your browser without losing your account data.
Data Retention Active account data is retained while your account is open. Once you close your account, we keep only what applicable law requires and delete the rest within a reasonable period.
Request and Correction You have the right to request a copy of your data or ask us to correct inaccurate records. Submit your request via live chat or email with your account details for verification.

Common Questions About Your Privacy at 111ok

These are the questions we hear most from account holders about how their data is handled, what rights they have, and how to contact us about privacy concerns.

We collect your name, contact details, and the payment method you register — such as bKash, Nagad, or Rocket. We also collect device and session data to keep your account secure.

We do not sell your data. We share limited information with payment processors and fraud-prevention services only when needed to complete a transaction or verify your account wallet.

Payment data from bKash, Nagad, and Rocket is used only to process your deposits and withdrawals and to confirm the wallet belongs to you. It is not used for marketing purposes.

Yes. Contact us via live chat or email with your registered account details. We will verify your identity and provide your data in a reasonable timeframe, subject to applicable local law.

Submit a deletion request through live chat or the in-app help section on mobile. We retain only what legal obligations require and remove the rest after confirming your identity.

Access to the platform and the rights described in this policy depend on your local law and eligible regions. We recommend checking whether online gaming is permitted where you are located.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.